Frequently Asked Questions

Find answers to your questions about our backpacks and services.

Shipping & Delivery

How long does shipping take?

Orders ship within 1 to 2 working days of payment. Standard delivery then takes 5 to 9 business days to the US, UK and Canada, 7 to 10 business days to Europe, and 7 to 14 business days to Australia, Asia, the Middle East and everywhere else.

Standard shipping is free on orders over $49.99, or £37.99 in the UK. You'll get a tracking number by email within 24 hours of dispatch.

Do you ship internationally?

Yes. We ship to 21 countries: the US, Canada, Mexico, the UK, Belgium, France, Germany, Italy, the Netherlands, Portugal, Spain, Australia, New Zealand, Japan, South Korea, Singapore, India, Bangladesh, China, Saudi Arabia and the United Arab Emirates. If your country isn't on this list, we don't ship there yet.

Import duties and taxes are included in the total at checkout for supported destinations, so there is nothing extra to pay on delivery.

What is your return policy?

We offer a 30-day return policy for all products, for any reason.

To return an item:

  • Contact our customer service team within 30 days of delivery
  • Backpack must be unused and in original condition, with all tags attached
  • If a backpack is not defective, the customer pays the return shipping cost
  • Refund processed within 5-10 business days after we receive the return

If a backpack arrives damaged or defective, send us photos and we will cover the return shipping and send a replacement or a full refund.

Products & Features

What materials are your backpacks made from?
  • Most models use high-density polyester or nylon with a water-repellent coating.
  • Select models have reinforced panels at the base and corners, and reinforced stitching at the strap anchors.

Each product page lists the exact material for that model.

Do your backpacks have laptop compartments?

Many of our backpack models feature padded laptop compartments that fit laptops up to 17 inches. Check the product specifications to confirm if the backpack you're interested in has a laptop compartment.

Our laptop compartments feature:

  • Padded interior protection
  • Separate compartment for organization
  • Easy access design
Are your backpacks waterproof?

Most of our backpacks feature water-resistant materials that protect contents from light rain and splashes. However, they are not fully waterproof for extended water exposure.

For heavy rain, a waterproof spray adds extra protection. Seams and zippers are not fully sealed unless the product page says so.

What is your warranty?

We stand behind our products with a 1-year warranty covering manufacturing defects.

The warranty covers:

  • Defective zippers or seams
  • Material tears or holes due to manufacturing defects
  • Strap damage due to manufacturing defects

The warranty does not cover normal wear and tear or damage from misuse. Contact our customer service team with photos of any defects.

EU customers also get the 2-year legal guarantee of conformity, and none of this affects your statutory rights. See our Warranty Policy.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Major credit and debit cards
  • PayPal
  • Apple Pay
  • Google Pay

The full list for your country is shown at checkout. We don't offer Klarna or other pay-later plans.

All payments are processed securely using industry-standard encryption. Your payment information is never stored on our servers.

Do you offer bulk discounts?

Yes, we offer volume discounts for retail and bulk orders. For bulk pricing on orders of 50+ units, please contact our sales team.

Bulk order benefits:

  • Custom pricing based on order volume
  • Flexible payment terms available
  • Dedicated account support

Contact us for a custom quote on your specific bulk order needs.

Customer support

Still have a question?

Email info@bangeofficialstore.com or send us a message. We reply within 24 hours.