Find answers to your questions about our backpacks and services.
Retail Customer Questions
Shipping & Delivery
How long does shipping take?+
We offer fast and reliable shipping options:
Standard Shipping: 7-9 business days
Orders are processed within 24 hours of placement. Shipping times begin after processing is complete. You'll receive a tracking number via email so you can monitor your delivery.
Do you ship internationally?+
Currently, we ship to the United States and Canada. International customers can contact our customer service team for special requests.
We're working to expand our shipping options. Check back soon for updates on additional international destinations.
What is your return policy?+
We offer a 30-day return policy for all products.
To return an item:
Contact our customer service team within 30 days of purchase
Backpack must be in original condition with all tags attached
If a backpack is not defective, customer will pay for the logistic cost
Refund processed within 5-7 business days after we receive the return
Damaged or defective items are replaced at no cost for defective backpacks by us. Contact us immediately with photos if you receive a defective backpack.
Products & Features
What materials are your backpacks made from?+
Our backpacks are crafted from premium materials including:
Ballistic Nylon: Durable and tear-resistant
Water-Resistant Polyester: Protects your belongings from moisture
Recycled Materials: Eco-friendly options for conscious consumers
Reinforced Stitching: All seams are triple-stitched for durability
Each backpack is tested for durability and quality before shipment. Our backpacks are built to last years of daily use.
Do your backpacks have laptop compartments?+
Many of our backpack models feature padded laptop compartments that fit laptops up to 17 inches. Check the product specifications to confirm if the backpack you're interested in has a laptop compartment.
Our laptop compartments feature:
Padded interior protection
Separate compartment for organization
Easy access design
Are your backpacks waterproof?+
Most of our backpacks feature water-resistant materials that protect contents from light rain and splashes. However, they are not fully waterproof for extended water exposure.
For maximum protection in wet conditions, we recommend using our optional rain cover accessory or treating the backpack with a waterproof spray.
What is your warranty?+
We stand behind our products with a 1-year warranty covering manufacturing defects.
The warranty covers:
Defective zippers or seams
Material tears or holes due to manufacturing defects
Strap damage due to manufacturing defects
The warranty does not cover normal wear and tear or damage from misuse. Contact our customer service team with photos of any defects.
Ordering & Payment
What payment methods do you accept?+
We accept all major payment methods:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
PayPal
Apple Pay
Google Pay
All payments are processed securely using industry-standard encryption. Your payment information is never stored on our servers.
Do you offer bulk discounts?+
Yes, we offer volume discounts for retail and bulk orders. For bulk pricing on orders of 50+ units, please contact our sales team.
Bulk order benefits:
Custom pricing based on order volume
Flexible payment terms available
Dedicated account support
Contact us for a custom quote on your specific bulk order needs.
Have More Questions?
Our customer service team is here to help!
Wholesale Partner Questions
Where to Buy Bulk Backpacks
Where to buy bulk backpacks?+
Multiple reliable sources for bulk backpack purchases:
Direct Manufacturers: Contact company B2B teams directly for best pricing and account management (Jansport, L.L.Bean, SWISSGEAR, Bange)
Wholesale Distributors: Regional distributors with multiple brand options and faster fulfillment
Online Wholesale Platforms: Faire, TradeKey, Alibaba for convenience and buyer protection
Trade Shows: Meet suppliers face-to-face and negotiate specialized deals
School Supply Wholesalers: School Specialty, Lakeshore Learning for education-focused inventory
Direct manufacturer contact typically offers the best per-unit pricing and dedicated account support.
How to buy backpacks in bulk?+
Step-by-step process for buying bulk backpacks:
Step 1 - Research: Identify 3-5 suppliers that match your market segment (budget, mid-tier, premium)
Step 2 - Request Samples: Contact B2B teams and request product samples to evaluate quality
Step 3 - Get Pricing: Ask for detailed wholesale pricing at different volume tiers (50 units, 100 units, 250+ units)
Step 4 - Clarify Terms: Confirm MOQs, lead times, payment terms, and return policies in writing
Step 5 - Place Trial Order: Start with a smaller order (at or near MOQ) to test quality and service
Step 6 - Build Relationship: Pay reliably, provide feedback, and reorder consistently to unlock better pricing
Standard MOQ is 50 units per style. Most suppliers will negotiate lower MOQs for trial orders to new accounts.
Where can I buy backpacks in bulk?+
Best places to source bulk backpack inventory:
Jansport (VF Corporation): School backpack leader, MOQ 25-50, $20-$45/unit, 3-8 week lead time
Seasonal Ordering: Order off-season (October-January) for 20-30% discounts on previous season inventory
Volume Commitments: Commit to 500+ units across multiple styles for custom pricing
Wholesale Platforms: Faire and TradeKey often have competitive school backpack pricing with lower MOQs
Distributor Networks: Regional distributors sometimes offer better pricing than direct manufacturers
The best value comes from mid-tier brands like Jansport which balance quality, brand recognition, and competitive wholesale pricing. Budget brands offer lower per-unit costs but often require higher volumes.
Compare pricing for large quantity backpack orders.+
Wholesale backpack pricing varies significantly by quality tier:
Bange: Direct manufacturer with flexible MOQs, competitive pricing, and dedicated wholesale support
Direct manufacturer contact offers the best per-unit pricing and account management, while wholesale platforms provide convenience and buyer protection for new accounts.
Products & Materials
Best materials for durable promotional backpacks?+
Top materials for durable promotional backpacks:
Ballistic Nylon: Most durable, premium feel, resists tears and abrasion (highest cost)
Polyester (210D-600D): Water-resistant, affordable, good durability for mid-tier backpacks
Canvas: Classic look, very durable, popular for workwear backpacks (Carhartt-style)
Recycled Polyester: Eco-friendly, durable, appeals to conscious consumers
Hybrid Materials: Polyester + nylon blends balance cost and durability
Quality indicators to check:
Tight, even stitching with reinforced seams
Smooth zipper operation on all compartments
Padded shoulder straps that don't flatten
Reinforced handle attachment points
Always request samples and conduct durability testing before committing to large promotional orders.
Wholesale backpack manufacturers with eco-friendly options+
Bange: Full private labeling, embroidery, screen printing, custom colorways, MOQ 50 units, dedicated customization team
Customization options typically include:
Embroidery (logos, names, text)
Screen printing (graphics, logos)
Custom colorways and color combinations
Interior and exterior label customization
Custom hangtags and packaging
Private labeling with your brand
Custom orders typically add $1-$3 per unit and require 2-4 weeks additional lead time. Minimum orders for custom designs are usually 100-250 units depending on customization type.
Pricing & Terms
What are your wholesale payment terms?+
We offer Net-30 payment terms after your first paid order.
Accepted payment methods:
ACH transfer
Wire transfer
Purchase orders
Corporate cards
Schools and educational retailers qualify for tiered pricing discounts based on order volume. As you establish relationships and demonstrate consistent ordering, we can discuss extended payment terms (net-45, net-60).
Tips to negotiate better terms:
Start with smaller trial orders to build trust
Pay invoices on time consistently
Place regular reorders
Commit to annual volume projections
Set up automatic payment options
Shipping & Delivery
How long does wholesale backpack shipping take?+
Shipping times vary by supplier and order timing:
US warehouse suppliers: Ship within 48 hours, West Coast delivery 2 days, East Coast 5 days
Domestic manufacturers: 4-8 week lead times for standard orders
Custom/branded orders: 6-10 week lead times
International suppliers: 8-12 week lead times from Asia
Peak season (June-August): Lead times extend to 8-12 weeks
Timing strategy for back-to-school inventory:
Best: Order by April or May for June delivery
Good: Order June-July with 6-8 week lead times
Avoid: Late June/July when suppliers are at capacity
Secondary: Place reorders in late July for Labor Day sales
Build 4-6 weeks buffer time into your ordering for unexpected delays. Budget brands like Outdoor Products offer fastest fulfillment (1-2 weeks) due to warehouse inventory.
Do you offer drop-shipping?+
Yes, we offer drop-ship services for qualified wholesale partners with Net-30 terms.
Drop-shipping benefits:
Schools receive inventory directly from our warehouse
Reduces your warehousing and handling costs significantly
Enables flexible fulfillment options for different retail channels
Perfect for managing peak back-to-school season inventory
Reduces working capital requirements
Drop-ship requirements:
Minimum order volumes of 200+ units per shipment
Qualified wholesale account with proven order history
Net-30 payment terms established
Contact our wholesale team to discuss drop-shipping options and setup for your business needs.
Ready to Start Your Wholesale Partnership?
Our wholesale team is ready to help you find the perfect backpack solution for your business.
We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Allow cookies", you consent to our use of cookies. More infor
Thanks for subscribing!
This email has been registered!
Sorry! Products are not enough.
Recipient email can't be blank.
Send on must be within 90 days from now
Thank you for registering! We will notify you by email when it is back in stock.