Currently, we ship across Europe, with reliable courier partners that ensure safe and timely delivery. We are also preparing to expand to the United States, and shipments to the USA will be available soon. If your country is not yet listed, please check back regularly as we are continuously working to broaden our delivery coverage.

Yes, every order is shipped with a tracking number. Once your order has been dispatched, you will receive a confirmation email containing your tracking code and a link to the courier’s website. This allows you to follow your shipment from dispatch all the way to your doorstep.

Standard shipping within Europe usually takes 5–8 business days after your order has been processed. We are also in the process of adding express shipping options, which will allow you to receive your order faster for an additional fee.

Please note that delivery times may vary during busy seasons or due to customs clearance in certain countries.

We want your shopping experience to be as smooth and secure as possible. At checkout, you can pay using all major credit and debit cards including Visa, MasterCard, and American Express.

We also support PayPal for customers who prefer using their PayPal balance, as well as Apple Pay and Google Pay for quick mobile checkout. Additionally, Shop Pay allows you to save your details for faster future purchases. All payments are processed through encrypted gateways to protect your personal information.

Yes, but timing is important. Orders can be changed or cancelled within 2 hours of placing them. If you need to make adjustments—such as changing the shipping address, updating the item quantity, or cancelling entirely—please contact us immediately at support@bangeofficialstore.com. After the 2-hour window, your order may already be in processing or shipped, in which case you will need to follow our returns process once you receive your items.

At the moment, we do not offer installment payments or financing plans. All purchases need to be paid in full at checkout. However, we are actively reviewing installment and “buy now, pay later” providers and may introduce these options in the near future to give our customers more flexibility.

Yes. All Bange products are covered by a 2-year legal guarantee of conformity under EU law. This means that if your product is defective, damaged, or not as described within two years of purchase, you are entitled to a repair, replacement, or a refund. For warranty claims, please contact our support team with your order details and photos of the issue.

Yes, our backpacks are designed with waterproof protection to keep your belongings safe in daily use and during unexpected rain. Some models are manufactured using different types of materials, which may offer varying levels of water resistance. For this reason, we always recommend checking the detailed specifications on each product’s listing page to understand the exact material and protection level before purchasing.

To maintain your backpack’s durability and appearance, we recommend cleaning it with a soft cloth, warm water, and mild soap. Avoid machine washing or tumble drying, as these may damage the structure and materials. For tougher stains, a gentle brush can be used. Always allow the bag to air dry naturally, away from direct heat or sunlight.