Shipping Policy

This policy explains how we ship your order, what our delivery estimates mean, and what happens when things outside our control — holidays, customs, or a carrier — affect your delivery. For return and refund terms once your order arrives, see our Returns & Exchange policy.

1. Order processing time

Standard orders ship within 1–2 working days of payment confirmation. You'll receive a tracking number by email within 24 hours of dispatch. Processing time is separate from, and in addition to, the transit time below.

2. Delivery estimates

Once dispatched, standard delivery takes approximately 5–9 business days. Express options are available at checkout where offered.

These are estimates only and are not guaranteed delivery dates. Once we hand your order to the carrier, we are not liable for delays caused by the carrier, customs authorities, weather, strikes, or other events outside our reasonable control. If your order does not arrive within a reasonable time of the estimate above, contact us at info@bangeofficialstore.com and we will look into it — see Section 6 below for what happens next.

3. Holiday delays

Public holidays can extend both processing and transit time beyond the estimate above. This includes official holidays in China (such as Lunar New Year / Spring Festival and the National Day Golden Week), when factories, warehouses, and couriers may pause operations for up to two weeks, and public holidays in your destination country (such as Christmas, New Year's Day, and other national holidays), when local carriers and customs offices may run reduced or no service. We'll flag known holiday periods on our storefront where we can, but a holiday-related delay is not treated as an error on our part and falls outside the standard delivery estimate.

4. Customs, duties, and import clearance

Applicable import duties and taxes for supported destinations are included in your order total at checkout — you should not be asked to pay anything further to receive your package. If a carrier or customs office asks you for an additional duty or tax payment, contact us with your order number and we will help resolve it.

Customs authorities in your country may open, inspect, or hold any international package for clearance, at their discretion and on their own timeline. This is standard practice, outside our control, and not our responsibility. We are not liable for delays, additional inspection, or (in rare cases) seizure of a package by customs, though we will assist in good faith with any documentation reasonably needed to release it.

5. Carriers and split shipments

We work with a small number of international couriers and select the best option for your destination. If your order contains multiple items, they may ship separately and arrive on different days — check each tracking link in your shipping confirmation email(s).

6. Lost packages

If tracking shows no movement for 30 consecutive days from the ship date, contact us at info@bangeofficialstore.com with your order number. We will open an investigation with the carrier and, if the package cannot be located, offer you a full refund or a free reshipment — your choice. This 30-day window applies to packages that are still in transit; if your tracking shows a package as delivered but you haven't received it, see our Order FAQ for the separate process for that.

7. Incorrect or incomplete addresses

You're responsible for entering a complete and accurate shipping address at checkout. If a package is delayed, misdelivered, returned to us, or lost because the address provided was incomplete or incorrect, we are not liable for the resulting delay or loss. We're happy to help arrange a reshipment in these cases, but return and reshipping costs will be at your expense.

8. Failed delivery attempts and unclaimed packages

If a carrier is unable to deliver your package — for example, after repeated failed delivery attempts, an uncollected parcel at a pickup point, or refusal of customs charges — and it is returned to us, we'll contact you. You can choose a free reshipment (you'll cover the new outbound shipping cost) or a refund of your order minus original outbound shipping and any return shipping costs we were charged.

9. Your right to cancel for a significantly delayed order (EU/UK customers)

Nothing in this policy limits your statutory rights. If you are a consumer in the European Union or United Kingdom, and we miss a delivery date you specifically agreed with us, or otherwise deliver significantly later than the estimate in Section 2 above, you may give us a new, reasonable deadline for delivery. If we miss that new deadline too, you're entitled to cancel your order and receive a full refund of the undelivered items. If we tell you your order won't be delivered, or if timely delivery was essential to your purchase and we were aware of that, you may cancel immediately without needing to set a new deadline first. This right exists under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations, and applies regardless of anything else stated in this policy.

10. Questions

Email info@bangeofficialstore.com or WhatsApp +90 553 806 40 16 (Monday–Friday, 10:00–18:00 UK time) and we'll help.